Exchange & Refund

RETURN, EXCHANGE & REFUND

You have the right to return part or all of your order within 14 days without giving any reason to do so.

The period for returning an Order is 14 days from the date on which You received your order or on which a third party designated by You, who is not the carrier, took possession of the delivered product.

In order to exercise your right of withdrawal, you must inform us of your decision by means of a clear declaration. You can inform us of your decision by e-mail at the following address: bluumparis@gmail.com

An exchange is offered while stocks last, otherwise we will reimburse you no later than 30 days from the day we receive the returned goods. We will use the same payment method that you used for the order, and you will not incur any charges for such reimbursement.

Return/exchange conditions

For goods to be eligible for a return/exchange, please ensure that:

- The goods were purchased within the last 14 days

- The goods are in their original packaging

The following goods cannot be returned:

- Goods made to your specifications or clearly personalized.

- Sale items

- Goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed after delivery.

We reserve the right to refuse the return of any merchandise that does not meet the above return conditions at our sole discretion.

Return of goods

You are responsible for the cost and risk of returning the goods to us.

Registration of the return request is mandatory. It is done by completing the return form , and first sending it by e-mail to the following address: bluumparis@gmail.com so that your request is taken care of and processed quickly.

Once validated by us, the customer will receive a confirmation email, it will then be up to them to return the package to us accompanied by the completed return form , to the following address:

  • Bluùm Store

  • 50 rue de Belleville

  • 75020 PARIS

We cannot be held responsible for goods damaged or lost during return. Therefore, we recommend an insured and traceable mail service. We are unable to issue a refund without actual receipt of goods or proof of return delivery received.

Refund conditions

An exchange is offered while stocks last, otherwise we will reimburse you no later than 30 days from the day we receive the returned goods. We will use the same payment method that you used for the order, the amount refunded does not include delivery costs and you will not incur any costs for such refund.

In the event of an exchange, a credit note* worth the difference between the items exchanged will be sent to you by email, in the event that the price of the items in the new order is lower than that of the initial order.

*The credit is valid for unlimited periods, usable online only.

Gifts

If the goods were marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be sent to you by email.

If the goods were not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

Contact us

If you have any questions about our returns and refunds policy, please contact us by email bluumparis@gmail.com