Delivery & Return

DELIVERY & RETURN

FIRST ARTICLE - DELIVERY

The Products ordered by the Customer will be delivered in mainland France and to Member States of the European Union...

Delivery will be made mainly by post, or by another service provider, to a relay point or to the address indicated by the Customer when ordering on the website http://bluumparis.com.

The Postal Service offers its Customers the possibility of receiving the ordered items easily and directly at their home within 5 to 6 working days (10 maximum) via the La Poste postal service.

* Delivery is free for purchases over €89 in mainland France.

Except in this case, home delivery is subject to the classic postal rate scale. (transport partner rates in force).

Delivery times may vary in the event of force majeure (bad weather, strikes, etc.).

The products ordered are delivered to the postal address indicated by the Customer on the order form.

Products are delivered Monday to Friday, during office hours, with the exception of national holidays. Items are shipped in closed bags. An e-mail is sent to the Customer as soon as their order is delivered to the Postal Service. Delivery is considered completed when the package is made available to the Customer at the address indicated on the order form.

Delivery consists of the transfer to the Customer of physical possession or control of the Product.

Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go.

The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above.

However, these deadlines are communicated for informational purposes only. However, if the Products ordered have not been delivered within 15 days after the indicative delivery date, for any reason other than force majeure or the Customer's actions, the sale may be canceled at the Customer's written request. under the conditions provided for in articles L 138-2 and L 138-3 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of termination of the contract, excluding any compensation or withholding.

Deliveries are ensured by an independent carrier, to the address mentioned by the Customer when ordering and to which the carrier can easily access.

The Customer is required to check the condition of the delivered products. He has a period of 7 days from delivery to formulate by registered mail with acknowledgment of receipt any reservations or complaints for non-conformity or apparent defect of the Products delivered (for example damaged package, already opened, etc.), with all the relevant supporting documents (photos in particular). After this period and failing to have complied with these formalities, the Products will be deemed to be compliant and free from any apparent defect and no complaint can be validly accepted by the Seller.

The Seller will reimburse or replace as soon as possible and at its expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in articles L 211-4 et seq. Consumer Code and those provided for in these General Conditions of Sale (see guarantees, in particular).

ARTICLE 2 – EXCHANGE AND RETURN

a) Right of withdrawal

In accordance with the legal provisions in force, the Customer has a period of fourteen days from receipt of the Product to exercise his right of withdrawal from the Seller, without having to provide reasons or pay a penalty, for the purpose of exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within 14 days following notification to the Seller of the Customer's decision to withdraw.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be re-marketed in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete Products will not be returned. The right of withdrawal can be exercised online, using the withdrawal form available on the website http://bluumparis.com, in which case an acknowledgment of receipt on a durable medium will be immediately communicated to the Customer by the Seller, or any other declaration, unambiguous, expressing the desire to retract.

If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased excluding delivery costs is refunded; return costs remaining the responsibility of the Customer. The exchange (subject to availability) or refund will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.

For obvious hygiene reasons: accessories are neither returned nor exchanged.

Sale items cannot be returned or exchanged.

To exercise your right of withdrawal, please inform Bluùm of your decision by an unequivocal written declaration.

The withdrawal period is respected if you send your letter informing us of your decision to exercise your right of withdrawal before the expiration of this withdrawal period.

b) Return request

For any item purchased on our site www.bluumparis.com ; no exchange or refund request can be requested in store.

Registration of the return request is mandatory. It is done by completing the return form , and first sending it by e-mail to the following address: bluumparis@gmail.com so that your request is taken care of and processed quickly.

Once validated by us, the customer will receive a confirmation email, it will then be up to them to return the package to us accompanied by the completed return form , to the following address:

Bluùm Store
50 rue de Belleville
75020 PARIS

Return costs are the responsibility of the customer. If you wish to exchange we cover the shipping costs of the new order. A credit note* worth the difference between the items exchanged will be sent to you by email, in case the price of the items in the new order is lower than that of the initial order.

*The credit is valid for unlimited periods, usable online only.


PLEASE NOTE: The return period is 14 days from receipt of your package. If applicable, the return will be refused and returned to the sender.

c) Reimbursement conditions

An exchange is offered while stocks last, otherwise we will reimburse you no later than 30 days from the day we receive the returned goods. We will use the same payment method that you used for the order. The amount refunded does not include delivery costs and you will not incur any costs for such a refund.